– Privacy Policy

Find out how we use and protect the personal data that you provide to us.

We are committed to preserving the privacy of all visitors to www.hallingburymarina.co.uk (the Website) and users of our products and services.

By either registering as a user of any services provided by us and/or by using this Website generally you consent and agree to the use of your personal data by us in accordance with this Policy.

The Website and its webpages are operated by Lea & Stort Cruises Limited (trading as Hallingbury Marina), a company registered in England and Wales. Our registered office is: Turnpike House 1208-1210 London Road, Leigh-On-Sea, Essex, SS9 2UA. Our company registration number is 01126012. Our VAT registration number is GB 214 4389 73. Lea & Stort Cruises Ltd t/as Hallingbury Marina are jointly referred to in this Policy as “we”, “us” or “our”.

For the purposes of this Policy, references to “you” or “your” shall mean as a user of the Website and/or a customer of our products and services.

  1. Personal data which we collect

1.1 We collect personal data about you when you:

  1. purchase or make payments for any of our products or services (Products);
  2. contact us by letter, email or telephone;
  3. post material

1.2 The personal data collected in the above manner may include:

  1. full name;
  2. postal address;
  3. email address;
  4. telephone number;
  5. payment details.

1.3 If you provide us with personal data relating to another person when you order a product or service, you confirm that you have the permission of that other person to share their personal data with us.

  1. Use of your personal data

2.1 We may collect personal data about you so that we can:

  1. contact you by phone, letter or email;
  2. take payments for products or services we provide.

2.2 We will only use your personal data in the circumstances set out in paragraph 2.1 where it is permitted by law and where:

  1. we need to use your personal data in order to perform a contract with you;
  2. we need to use your personal data in order to comply with our legal or regulatory obligations;
  3. you have given us your consent to use your personal data (if consent is needed, we will ask for this from you separately);
  4. it is reasonably necessary to use your personal data in order to comply with any legal obligations which we are subject to in the performance of our contract with you..

Marketing

2.3 We do not currently market to customers or potential customers.

Payment Details

2.5 Payment details via the Direct Debit scheme are held and used only to operate the DD scheme under DD rules (see https://www.bacs.co.uk/resources/pages/guideandrules.aspx).

  1. Disclosure of your personal data

3.1 We may share your personal data with the following third parties who may use it for the same purposes as set out in section 2 above:

  1. We share your personal data if we have a duty pursuant to the law to do so or if the law allows us to do so, or a third-party contactor you have employed requests your contact details.
  2. We may also share your personal data with third parties in order to comply with our legal or regulatory obligations.
  3. We will not and do not sell your personal data to any third party for marketing purposes.
  1. Consent

5.1 You consent us to hold and process your personal data when you use our products or services.

  1. How we keep your personal data secure

5.1 To protect your personal data we have policies and procedures in place to make sure that only authorised personnel can access your personal data, that personal data is handled and stored in a secure and sensible manner, and that all systems that can access the personal data have the necessary security measures in place.

5.2 Please note that the internet is not a secure medium and we cannot guarantee the security of any data you disclose online. You accept the inherent security risks of providing information and dealing online over the internet and will not hold us responsible for any breaches of your data protection rights attributable to the transmission of your personal data over the internet.

  1. How long do we keep your personal data

We shall retain your personal data for as long as is reasonably necessary for the purposes listed in paragraph 2.1 unless we are required by law to retain your personal data for a longer period.

  1. Your rights

7.1 You may exercise your rights below by contacting us.

The right to access personal data we hold on you

7.2 At any point you can contact us to request the personal data we hold on you as well as why we have that personal data, who has access to the personal data and where we got the personal data. Once we have received your request we will respond within a reasonable time period (and in any event no longer than 30 days from the date of your request

The right to correct and update the personal data we hold on you

7.3 If the data we hold on you is out of date, incomplete or incorrect, you can inform us and we will ensure that it is updated. If you are concerned that any of the personal data we hold on you may be incorrect, and you are unable to change it please contact us.

The right to have your personal data erased

7.4 If you feel that we should no longer be using your personal data or that we are not entitled to be using your personal data, you can request that we erase the personal data we hold. When we receive your request, we will confirm whether the data has been deleted or tell you the reason why it cannot be deleted. Please contact us.

The right to object to processing of your personal data

7.5 You have the right to request that we stop processing your personal data. Upon receiving the request, we will contact you to tell you if we are able to comply or if we have legitimate grounds to continue to process your personal data. If we no longer process your personal data, we may continue to hold your personal data to comply with your other rights or our legal regulatory obligations. Please contact us.

  1. Cookies

Use of Cookies

8.1 New technologies are emerging on the internet that help us to deliver customised user experiences. In particular, there is a technology called “cookies” which may be used by us to provide you with, for example, customised information from our Website. In most cases we will need your consent in order to use cookies on the Website. The exception is where the cookie is essential in order for us to provide you with Products you have requested.

8.2 A cookie is an element of data that a website can send to your computer (or other electronic device), which may then store it on your system. Cookies allow us to understand who has seen which pages and advertisements on our Website, to determine how frequently particular pages are visited and to determine the most popular areas of our Website. Non-personal information such as browser type, operating system and domain names, may be collected during visitors’ use of the Website and this information may be used by us to measure the number of visitors to the Website. Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the Website.

What types of cookies do we use?

8.3 We may use cookies and similar tools across our Website to improve its performance and defend from malicious attacks.

  1. IP address

Your browser also generates other information, including which language the Website is displayed in, and your Internet Protocol address (IP address). An IP address is a set of numbers which is assigned to your computer (or other electronic device) during a browsing session whenever you log on to the internet via your internet service provider or your network (if you access the internet from, for example, a computer at work). Your IP address is automatically logged by our servers and used to collect traffic data about visitors to our Website. We do not use your IP address to identify you personally.

  1. Other websites

Please be aware that our Website may contain links to other websites which may be accessed through our Website. These websites are outside of our control and are not covered by this Policy. If you access other websites using links on our Website, we are not responsible for the data policies or procedures or the content of these linked websites.

  1. Anti-spam policy

11.1 As we do not market nor operate marketing mailing lists, we do not spam.

  1. Contact us

12.1 If you have any questions/comments about this Policy in general, you can email us at: info@hallingburymarina.co.uk.

  1. Changes to Policy

13.1 We keep our Policy under regular review. We may amend and update this Policy from time to time. You should check this Policy regularly to ensure that you are aware of the most recent version that will apply each time you access the Website.

 

This Policy was last updated on 22nd May 2018.